Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

*Please note that due to the ongoing COVID-19 Pandemic, some processing times may be delayed.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options at checkout:

Shipping option

Price

USPS First-Class Mail

Calculated at Checkout

Free for orders over $50*

USPS Priority Mail

Calculated at Checkout

USPS Priority Mail Express

Calculated at Checkout

* We are currently offering free USPS First-Class Mail shipping for all orders over $50. Please note that this offer is subject to change without notification at any time. 

International Shipping

We are currently only shipping to the United States.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hellow@toodbeauty.com with your name and order number, and we will look into it for you.

Returns

We hope you love your TooD products, and that you always have a great experience with our brand. Should you have any issue, we would love to hear from you so we can make it right. However, due to the ongoing COVID-19 pandemic, and in the interest of keeping everyone safe and healthy, TooD is not currently accepting any returns. If you’d like to get in touch with us about an order, we request that you reach out within 30 days of purchase in order to receive priority attention. If 30 days have passed since your purchase, unfortunately we will be less able to remediate the issue.


To get in touch about an order, please email us at help@toodbeauty.com with the following information:
Your Order Number in the subject line
Customer’s Name
Description of your issue
Any images/attachments if relevant (optional)